Frequently Asked Questions

Everything you need to know about shopping with Ms Rachel.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are final sale and cannot be returned.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.

Are your materials ethically sourced?

At Ms Rachel, we are committed to sustainability. We work exclusively with certified manufacturers who prioritize ethical labor practices and use high-quality, durable fabrics.